Terms of service

OVERVIEW

This website is operated by Hivorn. Throughout the site, the terms “we”, “us” and “our” refer to Hivorn. Hivorn offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website or purchasing from us, you agree to our terms and conditions. These apply to everyone who uses the website - be it as a visitor, customer, seller or in any other role.

Before using our site, you should read these rules carefully. Accessing or using our website means that you agree to these terms and conditions. If you do not agree to our terms and conditions, you should not use our services. If you view our terms and conditions as an offer, your agreement applies solely to these terms and conditions.

Any innovation, whether in the form of functions or additional resources, that is added to our store will automatically be subject to these General Terms and Conditions. You can always review the most current version of our Terms of Service on this website. We reserve the right to update, change or replace portions of these Terms and Conditions with new versions as necessary. We will announce relevant information and/or adjustments directly on our website. It is your responsibility to check periodically for updates to these Terms. Your continued use of or access to the Site following any such changes will constitute your acceptance of the updated or modified Terms.

For information: The technical operation of our online shop is made possible by Shopify Inc. This company provides us with the necessary e-commerce infrastructure that allows us to offer and sell our products and services to you.

PART 1 - ONLINE SHOP RULES
If you agree to our website, you confirm that you are either of legal age or that an adult has given you permission to use this site. You may not use our products illegally or in violation of any applicable laws, including copyright regulations. Transmitting malicious codes such as viruses is strictly prohibited. Breaking these rules may result in your inability to access our Services and possible legal action.

PART 2 - BASIC RULES
We may decide to block our service to certain users at any time without explanation. You should be aware that data other than credit card information may be transmitted unencrypted. This involves transmissions over different networks and may mean that data is changed to meet technical requirements. However, your credit card details are always transmitted encrypted. You may not copy or make any commercial use of our Service or any part of it without our clear consent. The headings in this Agreement are intended for convenience only and do not affect the content or interpretation of the provisions.

PART 3 - ACCURACY OF INFORMATION
We do not guarantee that all information on our website is always current, correct or complete. The content here is primarily for general guidance. Before making decisions based on this information, you should consult more reliable sources. Do not blindly rely on our website content. You may also find older information on our site. These are intended for reference. Although we may change the content at any time, we are under no obligation to do so. You should therefore check for yourself whether there are any innovations.

PART 4 - ADJUSTMENTS TO OFFERS AND COSTS
The prices of our items are subject to change and we do not always need to give advance notice. We can also change parts of our offer or remove them completely. We assume no liability for such changes, whether they are price adjustments or the removal of offers.

PART 5 – SHIPPING

We are committed to delivering high-quality products and excellent customer service. This Shipping Policy explains how we process, ship, and deliver your orders to ensure a clear and hassle-free shopping experience.

Processing Time

All orders are processed within 1–3 business days (Monday through Friday).
Orders are not shipped or delivered on Sundays or public holidays.

During periods of high order volume, processing may take slightly longer. In the event of a significant delay, we will notify you via email.

Shipping Fees

• We offer free shipping on all orders.
  

• All orders are shipped via USPS Ground Advantage.
  

• We provide address delivery to all addresses within the United States.
  

Estimated Delivery Time

• Handling Time: 1–3 business days
  

• Transit Time: 10–12 business days (after processing)
  

• Total Estimated Delivery Time: 11–15 business days
  

Please note that delivery estimates are not guaranteed and may vary due to location, shipping carrier delays, or other factors beyond our control.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation Email with a tracking number. Tracking information may take up to 72 hours to become active.

Customs, Duties, and Taxes

Hivorn is not responsible for any customs duties or taxes applied to your order.
All fees imposed during or after shipping (including tariffs and taxes) are the responsibility of the customer.

Damaged or Lost Shipments

Hivorn is not liable for items lost or damaged during transit.
If your package arrives damaged, please contact the carrier directly to file a claim.

However, if your product itself is defective or arrives with functional damage, please email us at help@hivorn.com and we will work with you to resolve the issue.

Be sure to retain all packaging materials and the damaged item before filing a claim.

SECTION 6 - PAYMENT POLICY

We accept a variety of secure and convenient payment methods to ensure a smooth checkout experience for all our customers across the United States.

Accepted Payment Methods:

• American Express

• Apple Pay
  

• Diners Club
  

• Discover
  

• JCB
  

• Mastercard
  

• Visa
  

• Google Pay

Currency

All prices are listed and charged in U.S. Dollars (USD)

Payment Security

All payments are processed at the time of purchase using secure encryption technology. Your payment details are handled in compliance with industry-standard security practices, and we do not store your credit card information.

Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase.

Payment Issues
If you encounter any issues during checkout or with your payment, please contact our support team at help@hivorn.com and we’ll be happy to help.

SECTION 7 - UNACCEPTIVE DELIVERIES
If you do not accept delivery, you will be responsible for the costs of returning and processing the products. If a package is ready for collection because you were absent and you do not collect it within the specified time period, this will be considered a refusal of the order.

SECTION 8 - EXCHANGES AND RETURNS

At Hivorn, we want you to be fully satisfied with your purchase. We accept returns for both defective and non-defective products within 30 days of delivery.

Return Eligibility

To qualify for a return, the following conditions must be met:

• The item must be unused and in the same condition as when received
  

• All original accessories, manuals, and packaging must be included
  

There is no restocking fee for returned items.

Return Process

To initiate a return, please email our customer support at help@hivorn.com with the following details:

• Your order number
  

• The reason for return
  

• Any supporting evidence (photos/videos, if applicable)
  

We recommend using a tracked shipping service for all returns to ensure secure delivery.

All returns must be posted by mail to: 7901 4th ST N STE 300, St. Petersburg, Florida, US 33702

Once your return is received and inspected, we will notify you regarding the approval status. If approved, your refund will be processed to your original payment method. Please note that your bank or credit card provider may take additional time to post the refund.

• Return Processing Time: Please allow up to 10 business days for refunds to be processed after approval.
  

• The cost of the return label is the customer's responsibility.
  

• This return policy applies to transactions made in USD. Any refund will be automatically converted to your local currency, if applicable, by your payment provider.
  

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at help@hivorn.com.

If you have any questions, feel free to contact us at help@hivorn.com

SECTION 9 - PRODUCTS
Not all items are available online and may be in limited quantities. Color representations may vary on your screen. We reserve the right to change, limit or discontinue any product or service and do not guarantee quality.

SECTION 10 - ORDERING INFORMATION
We may refuse or limit any order and will notify you of any changes. Make sure your order and account information is current and accurate.

SECTION 11 - EXTERNAL TOOLS
We may offer third-party tools for which we are not responsible. Use these at your own risk. Future services or features will be subject to the same terms and conditions.

SECTION 12 - THIRD PARTY LINKS
Our Service may contain materials from third-parties or links to third-party websites. We do not review or control such content or websites and are not responsible for their content or accuracy. We are not liable for any damages arising from dealing with these third parties. If you have any problems with third party products or services, you should contact them directly.

SECTION 13 - YOUR SUBMISSIONS
If you send us ideas or comments, whether at our request or on your own initiative, we may use them without restriction. We do not have to keep it confidential, pay for it or respond to it. We can, but are not required to, remove inappropriate comments. You must ensure that your comments do not violate anyone's rights and are truthful. You are responsible for your comments, not us.

SECTION 14 - PERSONAL INFORMATION
Any personal information you send to us will be treated in accordance with our Privacy Policy.

SECTION 15 - ERRORS AND INACCURACIES
Sometimes there may be errors, inaccuracies or missing information on our website, particularly regarding product information, pricing and availability. We may correct these errors, change information or cancel orders if they were placed based on incorrect information. We can do this at any time without informing you in advance. Except as required by law, we are under no obligation to update the information on a regular basis.

SECTION 16 - PROHIBITED CONDUCT
There are certain things you are not allowed to do on our website:

• Engage in or encourage others to engage in illegal activity.
  

• Violate any rules or laws.
  

• Violate our or others' intellectual property rights.
  

• Discriminate against, harass, or provide misleading information to others.
  

• Upload malicious code or viruses.
  

• Collect personal information about others or use unfair techniques such as spam or phishing.
  

• Use the Website for any indecent purpose or circumvent its security measures.
  

• If you do any of these things, we may terminate your use of our Services.
  
  

SECTION 17 - WARRANTIES & LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Hivorn, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 18 - YOU COVER OUR COSTS
If legal actions or claims are brought against Hivorn as a result of your actions, e.g. because you violate these terms of service or break the law, you must bear the costs. This means you would have to pay our legal fees and any damages.

SECTION 19 - SEVERABILITY
If any part of these Terms of Service is found to be invalid in a court of law, only that specific part will be ignored and the rest will remain in effect.

ARTICLE 20 - TERMINATION
All agreements made before termination are still valid after termination. You can cancel at any time by stopping using our services or website. But, if you breach the rules, we may end the contract and you will be required to pay any outstanding balances. In such cases, we may also deny you access to our Services.

SECTION 21 - ENTIRE AGREEMENT
Just because we don't enforce a right doesn't mean we give up on it. Everything written here and on our website about the Terms of Service is what we agree to - and it supersedes all previous agreements between us both. If anything in these Terms is unclear, you should not assume that it will be interpreted against us.

ARTICLE 22 - CHOICE OF LAW

Our terms  are based on the laws of the United States, without regard to its conflict of law principles.

SECTION 23 - UPDATES
You can review the latest Terms of Service at any time on our website. We may sometimes change these Terms and post the new versions online on our website. If you continue to use our Services after we post changes, that means you agree to those changes.

SECTION 24 - REVIEWS
You can see reviews on our website, but they are checked first:
The review must come from someone who has placed an order with us.