Shipping Policy

Thank you for shopping with Hivorn. We are committed to delivering products and excellent customer service. This Shipping Policy explains how we process, ship, and deliver your orders.

Processing Time

All orders are processed within 1–3 business days (Monday through Friday).
Orders are not shipped or delivered on Sundays or public holidays.

During periods of high order volume, processing may take slightly longer. In the event of a significant delay, we will notify you via email.

Shipping Fees

We offer free shipping on all orders.
All orders are shipped via USPS Ground Advantage.
We provide address delivery to all addresses within the United States.

Estimated Delivery Time

Handling Time: 1–3 business days
Transit Time: 10–12 business days (after processing)
Total Estimated Delivery Time: 11–15 business days

Please note that delivery estimates are not guaranteed and may vary due to location, shipping carrier delays, or other factors beyond our control.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation Email with a tracking number. Tracking information may take up to 72 hours to become active.

Customs, Duties, and Taxes

Hivorn is not responsible for any customs duties or taxes applied to your order.
All fees imposed during or after shipping (including tariffs and taxes) are the responsibility of the customer.

Damaged or Lost Shipments

Hivorn is not liable for items lost or damaged during transit.
If your package arrives damaged, please contact the carrier directly to file a claim.

However, if your product itself is defective or arrives with functional damage, please email us at help@hivorn.com and we will work with you to resolve the issue.

Be sure to retain all packaging materials and the damaged item before filing a claim.

Returns

Please refer to our Return Policy for detailed information on returning your order.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

Email: help@hivorn.com
Contact Page: Contact Us

Need help?

Frequently Asked Questions

Product

Is the Apple Watch included?

No, this is only a case for the Apple watch

Can the Apple Watch be charged while the case is on?

Yes, our case is designed to support wireless charging for your Apple Watch

Does electrocardiogram (ECG) still work with your cases?

Unfortunately, it does not, since the case covers the digital crown. To take a ECG, you'll have to remove the case.

Can I still measure my heart rate with the case on?

Absolutely, the case does not interfere with heart rate measurement.

Free Shipping

We offer free shipping for all orders

Support

Multiple Payment Options

Use American Express, Apple Pay, Google Pay, Diners Club, Discover, JCB, Mastercard, or Visa